Refund policy

Last updated: 10 October 2026.

Booking is free

Nothing is charged when you book. You only pay once you accept the diagnosis scope in writing.

Diagnosis ($500)

If the report doesn’t make the next step clear, you get a full refund. Just ask at contact@keep44.com within 14 calendar days of receiving it. No questions asked.
If you cancel before it starts (before the call and before sending the export), full refund.
If Keep44 misses the deadline and you don’t accept the new date, full refund.
Fully credited against the migration if you sign up for it within 3 months of receiving the report.

Migration

Paid in milestones, as set out in the proposal.
If either side cancels, only the work done up to that day is invoiced, the work done is handed over, and any prepaid amount not yet worked is returned.
The Base44 version stays live until you validate the new one, so cancelling leaves nobody without the app.

Base44 Connection (monthly fee)

No minimum term: cancel any time by email, and billing stops from the next month.
The current month isn’t refunded, unless Keep44 stops providing the service for its own reasons: then the unused part is refunded.
If you stop, the app keeps running on your servers, documented.

How refunds are paid

To the same payment method, within 14 calendar days of your request, taxes included.

If you sign up as a consumer

The service is for businesses and professionals. If you sign up as a consumer, you also have the legal right to withdraw within 14 calendar days of accepting, unless the service has already been fully provided with your express consent.